Privacy policy

Processing of personal data
Personal data is processed by Puiduvennad OÜ Reg. no. 14223784; Pärnumaa, Tor parish, Are township, Pärivere tee 11, 87301; Telephone (+372) 56285372; Email: info@puiduvennad.ee.

Personal data to be processed
First and last name;
Phone number;
E-mail;

Purpose of personal data processing
Personal data is used to manage customer orders and deliver goods.
Purchase history data (purchase date, product, quantity, customer data) is used to create an overview of purchased goods and services and to analyze customer preferences.
Personal data such as e-mail, phone number, customer name are processed in order to resolve issues related to the provision of goods and services (customer support). The website user’s IP address or other network identifiers are processed for the provision of the website as an information society service and for making web usage statistics.

Legal basis
Personal data is processed for the purpose of fulfilling the contract concluded with the customer. Personal data is processed to fulfill a legal obligation (e.g. accounting and consumer dispute resolution).

Recipients to whom the information is transmitted
Personal data is transferred to Puiduvennad OÜ’s customer manager.
The name, phone number and e-mail address are transmitted to the selected transport service provider, the customer’s address is also transmitted in addition to the contact information. Personal data is transferred to the accountant provided by the service provider. Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting.

Security and data access
Personal data is stored on vevamajutus.ee’s servers, which are located in the territory of a member state of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that are affiliated with the Privacy Shield framework.
The administrators of the website have access to personal data, who can view personal data in order to solve technical issues related to the use of the website and to provide customer support services. The website implements appropriate physical, organizational and IT security measures to protect personal data from accidental or illegal destruction, loss, modification or unauthorized access and disclosure. for. Transfer of personal data to authorized processors of the online store (e.g. transport service provider and data hosting) takes place on the basis of contracts concluded with the online store and authorized processors. Authorized processors are obliged to ensure appropriate protection measures when processing personal data.

Viewing and correcting personal data
Personal data can be viewed through customer support.

Withdrawal of consent
If the processing of personal data takes place on the basis of the customer’s consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.

Storage
Purchase history is stored for three years. In case of disputes related to payments and consumer disputes, personal data will be stored until the claim is fulfilled or the expiry period ends.
Personal data required for accounting are stored for seven years.

Erasure
To delete personal data, you must contact customer support by e-mail.
The deletion request will be answered no later than within a month, and the data deletion period will be specified.

Transfer
The request for the transfer of personal data submitted by e-mail will be answered within a month at the latest. Customer support identifies the identity and informs about the personal data that is subject to transfer.

Direct marketing messages
The e-mail address and phone number are used to send direct marketing messages if the customer has given their consent. If the customer does not wish to receive direct marketing messages, he must select the corresponding reference in the footer of the e-mail or contact customer support.
If personal data is processed for the purpose of direct marketing (profiling), the customer has the right to object to the initial and further processing of his personal data, including profile analysis related to direct marketing, at any time by informing the customer support e-mail (info@puiduvennad.ee).

Solving arguments
Disputes related to the processing of personal data are resolved through customer support (info@puiduvennad.ee). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).